Take full ownership of the weekly fulfillment process, including:

• Receiving and inspecting incoming products from farmers and producers.
• Ensuring quantities, product quality, and delivery documentation are accurately checked.
• Planning and managing the complete picking and packing process.
• Establishing and enforcing clear quality-control procedures throughout fulfillment.
• Ensuring customer orders are complete, accurate, and packed according to defined standards.
• Managing the correct staging and loading of trucks according to delivery sequence and operational requirements.
• Ensuring an accurate weekly inventory count and reliable stock control.
• Continuously improving operational workflows to increase efficiency while maintaining high quality standards.

Team Leadership & Labor Management

• Lead, schedule, and manage the fulfillment team.
• Determine staffing requirements based on weekly order volume and workload.
• Ensure working hours and labor costs are actively managed and controlled.
• Set clear expectations for productivity, quality, attendance, and accountability.
• Train employees on standardized operating procedures.
• Build a culture of ownership, discipline, teamwork, and continuous improvement.
• Address performance issues directly and constructively. Logistics & Delivery Operations

Oversee transportation between Williamstown and the greater Boston area.

• Ensure trucks are loaded accurately and efficiently.
• (if we start operating from WT: Coordinate delivery operations in the greater Boston area, including Site Drivers.)

Quality & Customer Experience

• Analyze customer complaints, credits, missing items, damaged products, and other fulfillment errors.
• Identify root causes and implement corrective actions.
• Establish measurable quality standards and ensure consistent compliance.
• Work closely with customer service and management to ensure recurring issues are permanently resolved.

Performance & Continuous Improvement

• Monitor key operational performance indicators to identify bottlenecks and opportunities for improvement.

• Use operational data to improve productivity, quality, and overall efficiency.
• Continuously review existing processes and implement sustainable improvements where needed.

What We Are Looking For

We are looking for an operational leader who combines hands-on execution with

strong analytical and leadership skills.

The ideal candidate:

• Has significant experience in operations, fulfillment, warehousing, retail, grocery, e-commerce, food distribution, or a similar environment.
• Has successfully led frontline operational teams.
• Is highly organized and process-oriented.
• Understands how to manage labor productivity and control operational costs.
• Is comfortable using data and KPIs to manage performance.
• Has a strong sense of ownership and personal accountability.
• Does not wait for others to identify or solve problems.
• Can make decisions under pressure and maintain high standards in a fast-moving environment.
• Is willing to be physically present and actively involved in operations.
• Can balance urgency with the discipline required to build sustainable processes.

Experience in grocery, food distribution, e-commerce fulfillment, last-mile logistics, or

perishable products; is highly desirable but not necessarily required if the candidate

has a strong operational track record in another relevant environment.

We need someone who sees a problem, takes ownership, identifies the root cause,

and makes sure it does not happen again.

The right person will be comfortable switching between the warehouse floor and

management discussions, between solving todays urgent operational challenge and

building the processes that prevent tomorrows.

For the right candidate, this is an opportunity to take genuine ownership of a critical

part of the business and play a central role in building the next stage of Farmers To You.