The Transit Operations Manager, under the supervision of the Assistant General Manager, actively supervises Operations Supervisors in both the Paratransit and Fixed Route Operations departments, ensures ongoing employee compliance with both Company and Authority performance standards, directly facilitates or coordinates both initial and ongoing employee trainings, as well as continually interacts with the other department supervisors, outside agencies, the Authority, and the public.

This position is subject to drug and alcohol testing, including random testing, under Federal Transit Administration (FTA) drug and alcohol regulations. This position works within the Administration Department, reporting directly to the Assistant General Manager.

Essential Functions

• Plan, organize, direct, and oversee operational functions of the Fixed Route Operations and Paratransit Operations departments such as implementing policy, establishing objectives, and ensuring ongoing compliance with Authority-defined performance standards.
• Demonstrate effective leadership in building commitment to the organizations’ goals and achieving results through excellent verbal and written communication skills, interpersonal skills, tact, diplomacy, and business insight.
• Possess, or be able to obtain and maintain, a Class B Commercial Driver’s License without airbrake restriction and with Passenger endorsement.
• Maintain eligibility to be insured under Berkshire Transit Management, Inc.’s insurance policy for duration of employment.
• Initiate, maintain, evaluate, and revise company operations performance metrics or procedures; consult with other departments to ensure cross-organizational compliance.
• Maintain required department documentation, including but not limited to accident records, records pertaining to other investigations, progressive discipline, complaint logs, initial and ongoing employee trainings, as well as reported safety issues and their associated resolutions in compliance with the FTA PTASP program.

• Assists with scheduling requests; establishes efficient vehicle routes and makes adjustments as appropriate; Assures drivers have knowledge of their routes and mechanisms are in place to communicate and educate route changes.

• Direct, coordinate, and review the work plan for assigned departments and associated department employee activities; assign work activities and projects; monitor work flow and operational needs; review and evaluate work products, methods, and procedures; meet with staff to identify and resolve issues as required.
• Cover subordinate staff positions, and conduct subordinate staff trainings, as required. Participate in an on-call rotation for departments of responsibility. Operate transit equipment, in revenue services, as required.
• Review and evaluate proposed projects for impact with departments of responsibility; select, train, motivate and evaluate transit operations personnel.
• Participate in the development and administration of assigned departmental budgets; forecast funds needed for staffing, materials, and supplies; monitor overall department performance with adherence to labor contract(s).
• Initiate, investigate, resolve, and maintain documentation of employee or customer complaints.
• Initiate, create, refine, and present written reports or other presentations as required.
• Supervise and evaluate the performance of subordinate personnel, when applicable.
• Demonstrates regular and predictable attendance.
• Promotes and maintains positive and effective working relationships. Maintains professional demeanor and appearance as an internal and external role model of the agency.
• Conduct ongoing employee training evaluations according to company policy or practice, at least quarterly.
• Plan, conduct, and evaluate employee Safety Meetings, by department, according to Company policy
• Share responsibility to initiate, develop, document, and enforce company operations performance standards as defined by the General Manager.
• Maintain a high quality of work with little to no direct supervision, coordinating with other employees as necessary.

Non-Essential Functions:

• Participates in community outreach as requested.
• Attend training as scheduled by the department supervisor and/or Assistant General Manager.
• Attend BRTA Advisory Board meetings or other community meetings as a representative of the Company.
• Complete other duties as assigned by the General Manager, if required.

• At minimum, the successful applicant must be able to demonstrate at least three (3) years, and preferably (5) years, of experience in a supervisory, transportation, customer service, or business management environment with escalating duties and responsibilities.
• Preferably, the successful applicant will possess a bachelor’s degree in a discipline related to transportation, business, management, finance, or another applicable field.
  • In lieu of a college degree, the successful applicant must demonstrate at least (10) years of relevant experience and a high school diploma or graduate equivalency degree (GED).
  • Applicants with other applicable advanced degrees or professional certifications, in addition to the requirements above, are highly desired.
• Demonstrate knowledge of the principles and practices of employee management and supervision.
• Demonstrate knowledge of transit business practices such as insurance management, safe workplace practices, FTA Drug and Alcohol program compliance, as well as an understanding of ADA, USDOT and other basic transportation laws, ordinances, regulations underlying a transit operation.
• Be eligible to be insured by Berkshire Transit Management, Inc.’s vehicle liability insurance policy
• Demonstrate proficient knowledge of modern office computer systems, such as Microsoft Office Suite.
• Have reliable transportation both to and from work.
• Pass a pre-employment drug and alcohol test.
• Pass a pre-employment DOT physical and then maintain a valid DOT medical certification.
• Demonstrate proficient knowledge of basic math and labor budgeting.
• Demonstrate an ability to think critically about issues while developing creative and compliant solutions.
• Demonstrate the ability to explain complex concepts to others in a digestible format when needed; deliver reports and other presentations as required, deliver complex or simple trainings in an engaging and effective manner.
• Demonstrate critical thinking skills; produce solutions to organizational or departmental issues as needed.
• Demonstrate the ability to prioritize projects, multitask, and maintain a high quality of work either independently or in a team environment.
• Demonstrate an ability to analyze organizational or individual performance problems, evaluate alternative solutions, and to initiate programs so that issues may be addressed effectively.

Licensing
CDL Class B with Air Brakes and Passenger endorsements required as a condition of future and continued employment. Applicants are not required to apply with a CDL or CDL permit. BTM provides paid CDL training for unlicensed Managers. Qualified applicants must be eligible to be insured under Berkshire Transit Management, Inc.’s insurance policy for duration of employment as a condition of continued employment.

Medical Requirements
This position must meet the medical qualifications for commercial driver’s licensing and are required to obtain and maintain a valid DOT Medical Card as a condition of future and continued employment. This medical exam is provided by a physician registered with the USDOT (Department of Transportation) at no cost to the applicant, after an offer for employment has been offered and accepted. BTM does not accept Medical Cards obtained while employed elsewhere. Therefore, all newly hired employees in this position must pass a DOT physical as part of the employment process requirements.

Union Status
This job position is not unionized; however, this position may directly or indirectly supervise unionized employees, as required.

Hours of Work, Scheduling and Rate of Pay
This position qualifies as full-time, FLSA-exempt, salaried employment. Full-time supervisors, managers, and department directors work at least 40 hours per week. Work shifts may include mornings, evenings, weekdays, and weekends as needed. Salary is competitive. Pay is disbursed weekly.

Benefits
BTM is proud to offer a competitive benefits package, including health insurance, dental insurance, paid personal time, paid vacation time, and a Company-sponsored retirement plan. Most benefits begin after an initial probationary period.

EEO statement
BTM policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, or gender identification. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Disclaimer and Closing Statement
The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job. BTM is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout a rewarding career within the safest work environment possible.