Job: Intake Specialist

18 Degrees
480 West Street
PITTSFIELD, MA 01201

Phone:(413)448-8281
Website:18degreesma.org

Company Description:

18 Degrees is where the sun stands just below the horizon at daybreak. It’s more dark than light in that moment, and hard to see the way forward. At 18 Degrees – formerly Berkshire Children and Families – it’s our mission and privilege to meet people at that point, with the promise that for them, for all of us, the light will grow from the start of each new day.

18 Degrees promotes the well-being and strengths of children, youth, and families to build better communities in Western Massachusetts. We provide education, parenting skills and support, prevention and intervention, advocacy, and life skills across a spectrum of programs serving children, young people, individuals and families in four areas: early education and care; foster care and adoption; child and family well-being; youth and community development.

Our approach with folks is to start with questions about their goals – their dreams. Our work is to guide them to the resources, skills, and support that will help them reach their goals. This is not a typical conversation for social service agencies, but it is one that is central to our mission of Every child in a family. Every family in a community. Focusing on hopes and dreams helps those we serve to see that new beginnings are possible.


Job Title:
Intake Specialist
Salary Range:Location:
$16.86 Per Hour Pittsfield
Job Type:Category:
Full TimeAdministrative / Phone Duty
Education Level:Work Experience:
High School or Equivalent
Required 		2+
Required
Description:

18 Degrees is where new beginnings come to light for children and families – and could be where your new career does the same! At 18 Degrees, we cultivate teams and leaders to embrace the principles of diversity, equity and inclusiveness to support the needs of our community.

We are seeking a welcoming and reliable individual to help ensure all who call or enter 18 Degrees feel welcome, including staff and the people we serve. The individual must immerse themselves in the knowledge of all agency programs and the services they provide. Providing a ‘No Wrong Door’ approach, this individual will be the subject matter expert for both internal and external connections between service teams and their members. Regular and reliable attendance is required.

Data Management:

  • Maintenance of the Organizational Chart for the agency and coordination of the impact to other systems such as ADP, Relias and FAMCare (a web-based database).
  • Maintaining staff directories and building security by following procedures.
  • Entering family/client intake information in FAMCare for programs; and managing meeting calendars.

Administrative Duties include:

  • Assist in communications, including the monthly agency newsletter and preparing mass mailings.
  • Reserving meeting rooms, printing schedules for meeting room doors.
  • Ordering, maintaining, and organizing office and kitchen supply inventory.
  • Since this position is shared with other employees, all must be cognizant of, relay pertinent information as often as needed, and maintain promptness and consistency when relieving other employees.

Security and Maintenance:

  • Opening/unlocking and/or closing/locking the front door based on 18 Degrees operating hours.
  • Provide a Calander of closing times for the upcoming month to the VP of Finance and Operations and Executive and Office Manager to coordinate with cleaning company

Qualification Requirements: Good to excellent knowledge of Microsoft Office Programs, ability to manage many tasks and flexibility in managing tasks in a very busy environment. Pleasing tone and patience. Second Language Skills is desirable.

Education Required: High school diploma or equivalent plus secretarial experience.

Send cover letter and resume to Paula McDermott, 18 Degrees, 480 West Street, Pittsfield, MA  01201 or email pmcdermott@18degreesma.org.   Visit our website at www.18degreesma.org.  AA/EOE