Position Title: Customer Service Representative

Location: Lee, MA

Schedule: Monday – Friday, 8:00AM – 5:00PM

Company Description

Founded in 1973, Ray Murray, Inc. is a leading distributor of propane & compressed gas equipment, hearth, heating & outdoor living products. We operate 4 distribution centers east of the Mississippi. Our primary customers are propane marketers, specialty retailers, & trade professionals. We have grown to become one of the largest distributors in our industry through a combination of consistent organic growth and strategic acquisitions. RMI prides ourselves in providing exceptional support through our highly trained team of professionals.

Position Summary

Looking for an energetic, dependable, customer-oriented representative for order entry, answering customer questions and billing inquiries with the highest degree of courtesy and professionalism to offer complete customer care.  As a Customer Service Representative (CSR), you will provide industry-leading customer service to our customers.

This is a full-time, in-office position at our Lee, MA location. The ideal candidate must be within commuting distance prior to starting.

Key Duties and Responsibilities

• Answers customer requests or inquiries concerning equipment, products, promotions, and billing with the ability to take full responsibility, from start to finish
• Provide timely and thorough resolution of all issues raised by customers, as well as documenting all actions and correspondence
• Make recommendations according to customers’ needs on features, accessories, and upgrades
• Continually maintain working knowledge of all company products and promotions
• Utilize operational system to process orders and enter customer claims
• Assisting with Marketing and Warranty functions

• Other duties as assigned

Job Qualifications and Skills

• Relative Customer Service experience required: answering phone calls, communicating with customers, responding to inquiries, taking orders
• Excel in communication both verbal and written maintaining strict professionalism in all customer correspondences
• Computer literate: Experience with all Microsoft applications (Outlook, Word, Excel, etc.)
• Ability to meet the demand of a high-paced operation by handling a high-volume of requests, incidents, and customer inquiries
• Experience in the Propane, HVAC or Hearth industries is a plus
• Experience with ASW system is a plus
• Customer Service, Organization, Problem Solving, Time Management skills
• Empathy, Patience, Critical Thinking, Professionalism, Teamwork skills