Job: Customer Service Supervisor, Patient Billing Customer Service, Shift: Day, 40hrs

Berkshire Health Systems
742 North Street
PITTSFIELD, MA 01201

Phone:(413) 447-2784
Fax:413-447-2091
Website:berkshirehealthsystems.org

Company Description:
Berkshire Health Systems offers individuals the opportunity to work in an environment where they will be challenged, supported, and respected. As the region’s leading provider of comprehensive healthcare services, our employees are affiliated with an award winning teaching hospital, dedicated colleagues, and world class technology. The BHS family is proud to deliver the kind of advanced healthcare most commonly found in large metropolitan centers.

Job Title:
Customer Service Supervisor, Patient Billing Customer Service, Shift: Day, 40hrs
Salary Range:Location:
To Commensurate With Experience Pittsfield
Job Type:Category:
Full TimeHealthcare/Healthcare Professional
Education Level:Work Experience:
Associate Degree
Preferred
Description:

This role oversees program staff performing customer service support for consumers with self-pay patient balances. Provides efficient and accurate support relating to insurance, coding, registration, financial assistance, and other billing related issues to resolve patient financial responsibility.

Schedule:

  • Monday-Friday
  • Hours: 8:00am-4:30pm
Requirements:

Job Summary
This role oversees program staff performing customer service support for consumers with self-pay patient balances. Provides efficient and accurate support relating to insurance, coding, registration, financial assistance, and other billing related issues to resolve patient financial responsibility.

This role leads the CSR team by managing daily work processes, addressing staff issues, serving as a content expert, hiring and training new staff, providing ongoing education for existing staff, and setting a positive example for those working with them by exemplifying organizational policies and ensuring team members adhere to all standards and guidelines.

Experience

  • Three years of experience in a hospital or medical business office setting with extensive experience in health insurance.
  • Prior experience as a supervisor or training coordinator preferred.

Education

  • Associate’s degree preferred.

Additional Requirements

  • Excellent verbal and written communication skills, presentation, and problem-solving skills.
  • Self-starter with strong organizational and time-management skills, self-directed and able to handle multiple priorities with demanding timeframes.
  • Must possess the ability to handle stressful situations calmly and rationally.
  • Strong investigative skills to identify root causes of patient concerns.
  • Ability to work collaboratively with colleagues and staff to create a high-quality, results-driven, team-oriented environment.
  • Demonstrated ability to use discretion, make sound decisions, display integrity, and maintain confidentiality.
  • Proficient in MS Office, and modern communication tools for teams (e.g. MS Teams).
  • Must be willing to accept additional responsibilities/duties as position requires.