Job: Certified Patient Navigator - Part Time - 28 Hours (Pittsfield/Adams)

Community Health Programs
444 Stockbridge Road
Great Barrington, MA 01230

Phone:413-528-9311
Website:chpberkshires.org/

Company Description:

Community Health Programs is a network of health centers and caring professionals that provide outstanding primary and preventive care for patients of all ages. What’s truly unique to CHP is our broad spectrum of support services that extend beyond medical and dental issues to strengthen families and improve children’s well-being. The region is a federally designated rural community and a Medically Underserved Population Area.

Community Health Programs embraces its role as a nonprofit health care provider and community partner. We are a leader in the communities we serve by providing high quality healthcare, dental services, wellness education and family support services. CHP outreach provides free health screenings, insurance enrollment assistance as well as information so people can learn how to take better care of themselves and their families.


Additional Business Name: Community Health Programs

Job Title:
Certified Patient Navigator - Part Time - 28 Hours (Pittsfield/Adams)
Salary Range:Location:
Per Hour
Job Type:Category:
Part TimeSupport Services
Education Level:Work Experience:
High School or Equivalent
 Up to One Year
Nice to have
Skills/Certifications/Licenses:
Must initially pass and later maintain annual certification requirements as outlined by the State of Massachusetts. - Preference: Required
Description:

Certified Patient Navigator Essential Duties and Responsibilities:

  • Responds to incoming requests for assistance regarding the application and enrollment process by assisting old and new patients with expired or no insurance coverage to apply for available state subsidized programs, including Mass Health, Commonwealth Care, and the Health Safety Net as well as assistance regarding both the transitioning of health plans and the use of the Health Insurance Exchange website.
  • Works with clients and outside agencies to ensure insurance is activated and duly covered.
  • Attends community outreach and enrollment assistance events as time allows.
  • Provides monthly reports and statistics of enrollment numbers and referrals as required for grant documentation.
  • Keeps current on updates related to Mass Health and other state benefits and enrollment processes by attending conferences, forums, and receiving emails.
  • Assists patients with various issues including those related to other medical groups, hospitals, and other social organizations.
  • Works in collaboration with other organizations (BHS, Advocacy for Access, Berkshire Taconic Foundation) regarding mutual patients.
  • Answers inquiries by phone and in person about eligibility guidelines, application requirements, and services covered.
Requirements:

Competencies: To perform the job successfully, an individual should demonstrate the following competencies:

  • Strong ability to multi-task and manage projects and personnel.
  • Responds promptly to customer needs.
  • Responds to requests for service and assistance.
  • Meets commitments and is punctual.
    • Is a subject matter expert and keeps knowledge current by attending required trainings and meetings.
    • Applies specialized knowledge and techniques to nutrition related health issues.
    • Knowledge of and respect for HIPAA regulations.
    • Exhibits objectivity and openness to others' views.
    • Gives and welcomes feedback.
    • Contributes to building a positive team spirit.
    • Excellent customer service and interpersonal skills.
  • Highest degree of professionalism and ethics.
  • Handles issues with tact and diplomacy.
  • Takes initiative, follows through, and manages different tasks with quick turn-around time.
  • Excellent verbal and written communication skills.
  • Prepares and presents statistical and other reports oral or written as required.
  • Must read, write, and speak English