Provides technical leadership with MountainOne technology solutions. This includes the development, maintenance, on-going support and documentation of all network, hardware and software systems for all of MountainOne Financial. Upholds all policies, security practices and standards of MountainOne. Diagnoses, researches and resolves network, hardware and software related problems. Administers systems, including user access and security. Maintains remote access functions. Explores and researches emerging technology trends and the advancement of Technology Services.

Primary Responsibilities:

• Maintain and support all Information Security policies, Technology Acceptable use, Mobile Device and Password policies. Educate and provide training for bank staff on all IT related policies.
• Maintain the confidentiality of all MountainOne systems and data.
• Maintain compliance with all related bank policies, standardized procedures and regulations including the enforcement of the Bank Secrecy Act.
• Maintain current inventory listing of all hardware and software of MountainOne and assist with maintaining documentation to ensure compliance with software copyright / licensing.
• Assist as needed and respond to incident reports, questions or needs of all network users. Concerning hardware, software, access and security.
• Miscellaneous administrative functions such as resetting passwords, establishing and maintaining users, unlocking users, granting rights, in accordance with policies.
• Assist with the management of documentation for all bank employees’ access to system from hire to separation dates
• Technical leadership with all Microsoft products, server virtualization, remote access and network topology.
• Familiar with various reporting tools and data analysis.
• Confirm successful back up and replication of all systems including servers and data.
• On-going system monitoring and log review for performance issues, space, viruses etc.
• Assist with virtual environment and implementation.
• Assist with patch management as needed.
• Assist with maintaining system security logs. Print and review various security reports in a timely fashion and in accordance with schedule and policy.
• Timely and effectively completes various monthly tasks.
• Creates and maintains procedural documentation of IT tasks.
• Assist with disaster recovery testing and documentation for all systems.
• Maintain company-wide Intranet and help with design and implement changes to the site
• Assist with maintenance and trouble shooting of all bank ATM terminals including after-hours repair.
• Address all user “help desk” calls concerning hardware and software issues.
• Other duties as assigned.

• Solid foundation in understanding computer technology and willingness to learn
• Proficient with all Microsoft Products, Operating Systems, VMware and various backup methods.
• Highly organized and diligent at managing critical reports and daily logs
• Ability to exhibit a professional behavior, and adhere to all policies of MountainOne
• 25% availability to travel outside of 25-mile radius.
• Ability to sit, drive, bend, answer the phone and perform computer input.