Title: AVP/VP- Branch Manager (Direct Placement)

Salary: $65k - $80k (depending on experience)

Schedule: Mon-Fri. 8a-4:30p, plus some Saturdays

Location: Dalton, MA

Job Summary: Provides supervision over the day-to-day operations of the branch office and coordinates sales activity to achieve branch goals. The role reports to SVP of Branch Operations & Administration.

Job Functions:

• Manages overall retail branch office operations.
• Represents the financial institution to the community through good customer relations.
• Establishes and helps to attain internal performance objectives for branch office business volume, deposits, and quality of audit reports.
• Provides and maintains a professional, business-like atmosphere within the branch office.
• Reviews staff members for formal performance evaluations and recommends salary adjustments. Coordinates staff training when needed.
• Controls and reports branch losses, and oversees branch regulatory compliance.
• Opens and closes the branch; maintains and stays abreast of security policies and procedures.
• Supervises tellers and schedules tellers for vacation, personal time and replacement with SVP Branch Operations & Administration and Human Resources.
• Performs Officer duties on Saturdays as scheduled.
• Maintains knowledge of branch policies and procedures.
• Handles customer problems and complaints; counsels customers with special needs or requests.
• Batch out cash advance tickets daily.
• Supervise nightly branch balancing.
• Ensures that surprise audits are performed on each Teller monthly.
• Holds monthly teller meetings.
• Assists Human Resources with Teller position interviews.
• Assists with teller incentive/cross-selling programs and train tellers.
• Replenish ATM weekly, balance daily, prepare voucher daily.

SKILLS, KNOWLEDGE AND ABILITIES

• Bachelor’s degree in Business, Finance or related field or its equivalent through specialized education, and five years of branch administration experience.
• Business development and public relations skills
• High degree of professionalism and ethics.
• Exceptional customer service and interpersonal skills
• Ability to respond to customer requests with tact, diplomacy and at times a sense of urgency.
• Strong management and human resource skills.
• Background in financial institutions operating policies and procedures, employee development and public relations.
• Strong written and verbal communication skills
• Knowledge of IRA’s
• Ability to type with accuracy and be flexible.