Job: Protective Services Worker -$1500 signing bonus!


Company Description:
LifePath, an Area Agency on Aging, is a private, nonprofit corporation that develops, provides and coordinates a range of services to support the independent living of elders and persons with disabilities with a goal of independence. We also support caregivers, including grandparents raising grandchildren, in many ways. Some LifePath managed programs are available in other areas as well. Hampshire/Hampden Counties: SHINE, Personal Care Attendant, and Adult Family Care. Berkshire County: Elder Protective Services and Personal Care Attendant.

Job Title:
Protective Services Worker -$1500 signing bonus!
Salary Range:Location:
$24.00 Per Hour Pittsfield
Job Type:Category:
Full TimeHuman Services
Education Level:Work Experience:
Bachelor's Degree
crisis intervention experience - Preference: Required
interpersonal communication skills - Preference: Required
compliance/regulation experience - Preference: Required
skilled with documentation and recordkeeping - Preference: Required

An exciting full-time opportunity to join a dynamic team dedicated to elder protective services. The position is located in our Pittsfield office and services Berkshire County.

The Protective Services Worker (PSW) conducts thorough assessments of reports of elder abuse, neglect, financial exploitation and self-neglect. The PSW provides services and/or referrals to help mitigate risks. The successful candidate will be competent in forming positive partnerships with local agencies and affiliated professionals involved with providing protective services and supports. Successful applicants will have outstanding crisis intervention skills, be detail oriented, and have excellent interpersonal communication skills.

Position pays $24 per hour, 6% pay differential for bilingual skills. There is a $1500 sign-on bonus payable in two equal installments at 60 days and 9 months of employment. Opportunity to earn additional compensation by serving on the on-call team after six months of service but not required.

It is full-time, M-F, 35 hours per week, with a requirement to be available to work off hours in emergencies and to attend training.

LifePath offers mileage reimbursement, an excellent work environment, skilled and caring colleagues, and an outstanding benefits package including: Medical, Dental, Vision, EAP, company paid Life insurance, HRA, 401K retirement plan, flex scheduling/hybrid work options, and generous paid time off.

Protective Services Worker Essential Job Functions:

  • Receive reports of abuse, neglect, self-neglect, financial exploitation and self-neglect of elders – age 60 and over.
  • Conduct in-depth investigations to determine whether abuse, neglect, self-neglect, or financial exploitation has occurred.
  • Respond to emergency situations providing crisis intervention as appropriate.
  • Develop and implement service plan with participation and approval of elder.
  • With supervisory input, determine need for court petition for a Protective Order or Guardianship/Conservatorship/Rep. Payee.
  • Initiate and participate in case conferences with service providers and/or family members as appropriate.
  • Work collaboratively with LifePath staff, service providers, and other professionals.
  • Report situations involving serious abuse, exploitation, or death to the DA’s office.
  • Maintain accurate and up-to-date records in client’s file.
  • Participate in on-call Emergency Beeper Coverage.
  • Educate the community (general public, mandated reporters, service providers, elders) on what constitutes abuse, neglect and financial exploitation, how to make a Protective Services Report and what the Protective Services Program can and cannot do.
  • Establish linkages with other professionals involved in Protective Service cases including: police, Probate Court, DA’s office, hospital social work departments and discharge planners, Emergency Services, etc.

Qualifications & Skills

  • A bachelors’ degree in social work, human services, criminal justice, public health, gerontology or related field or advanced studies.
  • At least three years’ experience in related fields are required.
  • Must have crisis intervention experience.

Ideal candidate will have excellent:

  • Interpersonal skills.
  • Documentation & record-keeping accuracy.
  • Computer proficiency.
  • Time management.
  • Clinical skills.
  • Ability to establish positive relations.
  • Compliance/regulations experience.

Please submit a cover letter and your resume if you are interested in being considered for this crucial role - Protective Services Worker!  Apply on our website, or send to

LifePath is deeply committed to the principles of equity, diversity and inclusiveness. Bilingual, minorities, women and candidates with disabilities are encouraged to apply.