Our client is seeking a Case Coordinator to support families, elderly, disabled, and high-risk residents requiring services to promote independent living. This role involves coordinating resources, facilitating referrals, and managing case documentation to help residents remain in their homes and integrate into the broader community. The Case Coordinator will work collaboratively with leasing staff, Tenant Relations Specialists, and external service providers to ensure that residents receive the necessary support to improve their quality of life.

Key Responsibilities:

• Conduct resident assessments to identify needs and coordinate appropriate service referrals.
• Manage case files, maintain up-to-date records of services provided, and track resident progress.
• Develop and maintain relationships with service providers to ensure smooth referrals and effective follow-up.
• Identify service delivery gaps and work with service providers to address them.
• Prepare and maintain comprehensive service plans for families and individuals.
• Support residents’ community integration and housing stability by fostering connections within the community.
• Monitor and evaluate ongoing service plans, ensuring effective support through regular communication with clients and providers.
• Maintain accurate, timely records of case activities and submit internal reports in accordance with organizational guidelines.
• Organize and coordinate social activities for residents to promote engagement within the community.
• Keep an updated directory of service providers for staff and residents.
• Stay informed on regulatory changes and industry standards for social service programs.
• Attend meetings, training sessions, and industry seminars as required.
• Complete mandatory training hours and certifications within the specified timeline.
• Provide support to leasing staff and property managers in tenant compliance and housing preservation matters.
• Engage in outreach and marketing efforts, including conducting visits to community service providers and local organizations.
• Assist in creating and editing informative community newsletters.
• Track progress through systems like the “Resident Tracker,” ensuring follow-up and communication with service providers.
• Operate independently in remote work settings such as community offices, resident apartments, and local facilities.

Education and Experience:

• High school/vocational diploma or GED required; Associate’s Degree preferred.
• 2-4 years of case management or human services experience.

Skills and Abilities:

• Strong interpersonal skills and the ability to work with diverse populations.
• Excellent customer service, communication (written and verbal), and organizational skills.
• Proficient in Microsoft Word, Excel, and case management technology.
• Valid driver’s license and reliable transportation.
• Mission-driven, with a focus on problem-solving and creative solutions in a collaborative environment.

Physical Requirements:

• Ability to perform office work, including typing and using a computer for extended periods.
• Travel to multiple locations within the community, including by car and walking between sites.
• Exposure to various environmental conditions in diverse settings.

This role offers a flexible hybrid schedule and the opportunity to make a meaningful impact in a dynamic and supportive work environment.