Floating Universal Banker Representative |
| All qualified applicants will receive consideration for employment without regard to race, color, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, religion, age (40 and older), equal pay, disability or genetic information (including family medical history or genetic tests or services), and retaliation for filing a charge, reasonably opposing discrimination, or participating in a discrimination lawsuit, investigation, or proceeding. (Compliant with the new VEVRAA and Section 503 rules). Solely to help us comply with government record keeping, reporting and other legal obligations as required under these and other laws and regulations, we ask that you please fill out the Applicant Data record. This data is for analysis and affirmative action only. Submission of this information is voluntary. Failure to provide this information will not jeopardize or adversely affect any consideration you may receive for employment. We appreciate your cooperation. This data is for periodic government reporting and will be kept in a Confidential File separate from the Application of Employment. |
Floating Universal Banker - Your Adventure Starts Here!
Do you thrive in a dynamic environment and enjoy helping customers across different locations? As a Floating Universal Banker at MountainOne, you'll be a key player in providing exceptional service by traveling to our branches where you're needed most. You'll handle transactions, assist with accounts, and introduce customers to our banking solutions.
What you'll do:
- Provide excellent customer service and support daily branch operations at various locations (with sufficient notice).
- Assist customers with transactions, account management, and inquiries.
- Introduce customers to relevant banking products and services.
- Ensure accurate handling of cash and maintain meticulous records.
- Actively participate in the branch sales referral process.
What you'll bring:
- Strong customer service and communication skills.
- Experience with basic banking transactions and cash handling.
- Flexibility and willingness to travel to different branch locations.
- A proactive, adaptable, and detail-oriented approach.
- Ability to work effectively in diverse team environments.
The Floating Universal Banker Representative plays a vital role in providing exceptional customer service in accordance with our Community Banking Service Standards. This position will be designated to travel to and work from whichever branch has the priority staffing need, with sufficient notice provided. This position participates in the daily operation of that branch; including but not limited to responsibilities for account management and assisting customers with banking products, transactions and other financial products/services as needed; for providing timely and efficient completion of transactions while maintaining accurate records and thorough handling of all cash and negotiable instruments assigned. The Floating Universal Banker Representative also proactively participates in the branch sales referral process, as directed by management.
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Technical Knowledge/Skills
- Math literacy and fundamental financial calculations.
- Fundamental teller transactions.
- Proficiency in Microsoft Office Suite.
- Systems knowledge (teller and customer management).
- Branch procedures; cash handling; ATM processes and procedures.
- Product knowledge, e.g. deposit accounts, loan products, features/benefits.
- Sales process; as relates to selling through product promotion, cross-selling and making sales referrals.
Personal Skills
- Critical thinking; ability to logically evaluate information, solve problems, exercise good judgement.
- Goal-orientation; ability to expend the time, effort and focus necessary to achieve goals.
- Personal accountability and effectiveness; ability to act responsibly.
- Interpersonal skills; communication skills, including verbal, written and active listening.
- Empathy, ability to relate to and care for others.
- Flexibility, ability to adapt to situations and others.
- Detail-orientation and consistency; ability to organize activities, tasks and projects with accuracy.
- Teamwork, ability to participate cooperatively in setting and achieving team goals; participate in peer coaching.
- Customer service and relationship-management; strive to anticipate, meet, exceed customer expectations.
- Act and communicate professionally, with consideration, respect and courtesy.
Experience
- Associate’s degree.
- Minimum one year of banking experience.
Other Requirements
- Flexibility and availability to service all banking hours, as needed.
- Ability to travel up to 25% of the time outside a 25-mile radius.
- Ability to sit, drive, bend, make/answer telephone calls.
- This position will be based out of Williamstown but will fill in at our North Adams and Pittsfield branches as needed.
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| MountainOne Bank HQ |
| Full-Time |
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To search for an open position, please go to http://MOUNTAINONEBANK.appone.com |
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VP Commercial Lending in Pittsfield, MA
Posted on: 4/23/2025
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