Customer Service Supervisor, Patient Billing Customer Service, Shift: Day, 40hrs

Opportunity.OpportunityDetail.JobDetails

Opportunity.OpportunityDetail.Description

Job Summary
This role oversees program staff performing customer service support for consumers with self-pay patient balances. Provides efficient and accurate support relating to insurance, coding, registration, financial assistance, and other billing related issues to resolve patient financial responsibility.

This role leads the CSR team by managing daily work processes, addressing staff issues, serving as a content expert, hiring and training new staff, providing ongoing education for existing staff, and setting a positive example for those working with them by exemplifying organizational policies and ensuring team members adhere to all standards and guidelines.

Experience

• Three years of experience in a hospital or medical business office setting with extensive experience in health insurance.
• Prior experience as a supervisor or training coordinator preferred.

Education

• Associate’s degree preferred.

Additional Requirements

• Excellent verbal and written communication skills, presentation, and problem-solving skills.
• Self-starter with strong organizational and time-management skills, self-directed and able to handle multiple priorities with demanding timeframes.
• Must possess the ability to handle stressful situations calmly and rationally.
• Strong investigative skills to identify root causes of patient concerns.
• Ability to work collaboratively with colleagues and staff to create a high-quality, results-driven, team-oriented environment.
• Demonstrated ability to use discretion, make sound decisions, display integrity, and maintain confidentiality.
• Proficient in MS Office, and modern communication tools for teams (e.g. MS Teams).
• Must be willing to accept additional responsibilities/duties as position requires. 

Schedule:

• Monday-Friday
• Hours: 8:00am-4:30pm

Opportunity.OpportunityDetail.Qualifications

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)