Manager for In Home Remote Support Services


Print Email Save

UCP of Western Massachusetts
208 West St.
Pittsfield, MA 01201


Company Description:
As part of the UCP affiliate network, UCP of Western Massachusetts offers a variety of community programs and services for persons with disabilities and other similar service needs, including Assistive Technology, Early Intervention, Individual and Family Support, and Adult Family Care. UCP has two offices in the Berkshires, located in Pittsfield and North Adams. Learn more at

Manager for In Home Remote Support Services
Full Time
Support Services
Associate Degree

Position Description

In this role you will manage the day-to-day operations of the Remote Support Center, UCP's newest community living option and report to the Director for Community Living Options, working closely with the UCP Assistive Technology Center (which offers AT Evaluations and Training around remote support systems and technology). The goal of this role is to ensure that our remote and face to face support meets the needs of our members and that service improves the quality of life of the persons we support while meeting all regulatory compliance requirements. Since the program simulates residential supports, the hours required in this position must be flexible and change according to the needs of the members. 

Responsibilities include: 

  • Implement licensing and service requirements (i.e., confidentiality, reporting, responsiveness, staff training, and security.)
  • Work with Assistive Technology and DDS interdisciplinary staff to follow the AT evaluation and Support Plan as defined in the communication from the evaluation team.
  • Ensure the Remote Support Center and In Home Support Services are properly staffed and trained
  • Keep senior leadership informed in a timely manner of any concerns including product issues with the remote equipment.
  • Maintain the security of the program and its’ operations.
  • Submit necessary documentation as required for billing.
  • Enter Home and Community Services Information System (HCSIS) paperwork for the Family Support and Supported Living Department into Massachusetts State system.
  • Perform QA regulatory reviews upon request.


  • Bachelor’s degree, preferred, minimum of an Associate’s degree require a related field of study (such as human services or allied health services) 
  • Three years or more of experience required in a human services, healthcare, assistive technology or remote support setting with one more more years in a supervisory capacity.
  • Quality assurance experience preferred 
  • Comfortable with technology including remote applications
  • Ability and interest in continuing education that will support agency efforts to advance remote support alternatives.
  • Strong written and verbal communications skills
  • Attention to detail
  • Ability to maintain strict confidentiality.
  • Must be able to work independently and succeed in a multi-tasking environment and handle stress in a professional and positive manner.
  • Ability to maintain composure in emergency situations.
  • Ability to work second and third shift hours.
  • Must have an acceptable CORI, SORI and DPPC background check 
Apply on Company Website