Library Aide - City of North Adams - North Adams

POSITION SUMMARY
The Library Aide works 15 hours per week, including Wednesday evenings and Saturdays, at the Circulation Desk to provide basic services to the library community. The ideal candidate is passionate about providing excellent customer service to library users of all ages and backgrounds.

HOURS
Tuesday: 10:00 a.m.-2:00 p.m.
Wednesday: 1:00 p.m. – 4:00 p.m.
Thursday: 1:00 p.m. – 5:00 p.m.
Friday: 1:00 p.m. – 5:00 p.m.

DUTIES AND RESPONSIBILITIES
The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.
• Check library items in and out for patrons.
• Assist patrons in placing holds, applying for library cards, and performing other general circulation functions.
• Answer phones and transfer calls.
• Assist patrons with copiers, printers, and fax machines.
• Assist patrons with basic computer queries; assist with mobile technology as it relates to library use.
• Shelve items in all library departments.
• Assist with interlibrary loan processing and making calls to patrons when needed.
• Perform additional duties as required.

QUALIFICATIONS AND SKILLS
Minimum Qualifications
• Previous experience working with the public in a library or similar setting.
• Sufficient computer skills to perform the job, including comfort with learning how to use library circulation software. Familiarity with Google Suite is a plus.
Knowledge, Skills, and Abilities
• Customer service experience.
• Ability to problem-solve and to prioritize tasks, both when busy and during downtime.
• Ability to effectively communicate orally and in writing.
• Competence using a phone system to place calls on hold, transfer calls, etc.
• Ability to determine which phone calls or in-person queries to handle, and which to elevate to a supervisor or other department.
• Ability to maintain confidentiality of patron records.
• Demonstrated ability to work with the public and with co-workers.
• Willingness to work with other library departments as a team to ensure staffing coverage and professional service to all library users.

PHYSICAL REQUIREMENTS AND ENVIRONMENTAL CONDITIONS
The work is performed in a common space open to the public. The work may require motor skills for activities such as using office equipment, including but not limited to telephones, personal computers, handheld technology, and other office equipment. May be required to lift objects such as office supplies and library materials weighing up to 40 pounds. Will need to re-shelve, read, and retrieve materials at floor level and overhead. Essential position functions require the ability to routinely read materials for general understanding and analytical purposes, and the ability to view documents on a computer screen.