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Berkshire Bank
99 North St
PITTSFIELD, MA 01201

Website:berkshirebank.com

Company Description:
TO APPLY FOR THIS POSITION YOU MUST VISIT
https://www.berkshirebank.com/About/Who-We-Are/Careers


If you would like to be a part of an organization which strives to provide an environment within which employees want to work and customers want to bank, contact us and join a team that shares your vision.

Job Title:
VP, IT Service Management (ITSM) Developer
Salary Range:Location:
Pittsfield
Job Type:Category:
Full TimeIT Network Administrator
Education Level:Work Experience:
Some College Coursework Completed
Description:
Division: Risk Management
Department: Information Technology
Reports to: VP, IT Service Delivery
Status: Exempt
Grade:12
Date: 03/2020                                                                                              
 

Purpose/Objective:  
The AVP Information Technology Service Management (ITSM) Developer serves as the subject matter expert and lead development of the Service Now strategic platform. The developer is responsible for fully understanding best practice within the tool and development/implementation of various business requests and internal IT process. This position will work with the Architecture group and various other teams to gather requirements and integrate into the platform.  Also the candidate must understand Configuration Management principles along with ITIL best practices.

Key Accountabilities:
Serve as the development lead and implementer within Service Now
Ensure operational adherence in accordance with ATI's ITIL based policies and processes
Take Business requirements and implement into automation workflows
Service Portal/Catalog expert
Identifies and executes continual process improvement initiatives
Facilitate operational process reviews across multiple service providers and key stakeholders
Ensures compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by one’s duties.
CMDB accountability

Education:
Bachelor’s Degree or equivalent experience

Experience:
ITSM process design, implementation, and development
Effective interpersonal and communication skills (verbal and written)
Analytical and problem solving skills
Ability to manage multiple tasks
3 years’ experience in Service Now development             

Skills & Knowledge:
Understanding of IT infrastructure and software development methodologies
Ability to direct and manage external third party service providers in an outsourced environment
IT Operations Management experience
IT Asset and Configuration Management experience
Software Asset Management and License Compliance experience



Berkshire Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

Click Here For Company Website Application


Boxcar Media, LLC  • North Adams, MA 01247 •  Tel: 413-663-3384 • Fax: 413-664-4251 • Email: info@berkshirejobs.com