Company Description: TO APPLY FOR THIS POSITION YOU MUST VISIT
If you would like to be a part of an organization which strives to provide an environment within which employees want to work and customers want to bank, contact us and join a team that shares your vision.
VP, IT Service Management (ITSM) Developer
IT Network Administrator
Some College Coursework Completed
Division: Risk Management
Department: Information Technology
Reports to: VP, IT Service Delivery
The AVP Information Technology Service Management (ITSM) Developer serves as the subject matter expert and lead development of the Service Now strategic platform. The developer is responsible for fully understanding best practice within the tool and development/implementation of various business requests and internal IT process. This position will work with the Architecture group and various other teams to gather requirements and integrate into the platform. Also the candidate must understand Configuration Management principles along with ITIL best practices.
Serve as the development lead and implementer within Service Now
Ensure operational adherence in accordance with ATI's ITIL based policies and processes
Take Business requirements and implement into automation workflows
Service Portal/Catalog expert
Identifies and executes continual process improvement initiatives
Facilitate operational process reviews across multiple service providers and key stakeholders
Ensures compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by one’s duties.
Bachelor’s Degree or equivalent experience
ITSM process design, implementation, and development
Effective interpersonal and communication skills (verbal and written)
Analytical and problem solving skills
Ability to manage multiple tasks
3 years’ experience in Service Now development
Skills & Knowledge:
Understanding of IT infrastructure and software development methodologies
Ability to direct and manage external third party service providers in an outsourced environment
IT Operations Management experience
IT Asset and Configuration Management experience
Software Asset Management and License Compliance experience
Berkshire Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.