Family Support & Neighborhood Coordinator


Print Email Save

Northern Berkshire Community Coalition
61 Main Street
Suite 218
North Adams, MA 01247


Company Description:
The mission of the Northern Berkshire Community Coalition is "Empowering the Northern Berkshire region to enhance the quality of life through our efforts at connecting, convening, and supporting all facets of the community." For the past 33 years the nbCC has brought people together and worked with the community to create programs that address local issues.

Additional Business Name: nbCC

Family Support & Neighborhood Coordinator
$46-49K Per Year
North Adams
Full Time
Human Services
Bachelor's Degree
Bilingual, a plus - Preference: Nice to have

The Family Support & Neighborhood Coordinator is the designated FRC Program Manager (0.75 FTE) and the designated Community Connections Coordinator (0.25 FTE) for nbCC. This position is responsible for overseeing the internal, connected work of the Family Resource Center and Community Connections programming of nbCC. The Family Support & Neighborhood Coordinator will provide administrative support, as well as work to engage parents and community members in the programs and services of nbCC, in the community, and in their homes, when applicable. 

Reports to: Executive Director 

Hours:  1.0 FTE

Exempt Status: Exempt

Responsibilities: (include but are not limited to)

  • Develop an understanding of and be the organizational co-lead on the Strengthening Families Framework philosophy and the implementation of this philosophy within the services offered to the community and families through nbCC.
  • Provide supervision for all staff associated with the FRC and Community Connections contracts. 
  • Provide information for the nbCC monthly program reports, newsletter, public health e-zine and nbCC Annual Report.
  • Assist with grant writing and procurement as needed. 
  • Participate in regular nbCC meetings as required.
  • Participate in regular external meetings with community partners, current collaborators, and potential collaborators.
  • Complete annual programmatic review for FRC and Community Connections programming.
  • Complete reporting documentation as required by MA Department of Children and Families for Community Connections contract. 
    • Community Connections Quarterly Reporting & Year End Report
    • Community Connections annual Action Plan
    • FRC Work Plan and Year End Reporting
  • Review all reporting documentation as required by MA Department of Children and Families for the FRC contract, as prepared by the Assistant Program Manager.
  • Maintain an organized calendar schedule of appointments and tasks, maintain accurate documentation of mileage, expenses, and all documentation as required by nbCC.
  • Attend all professional development trainings as required, including all required trainings of nbCC funders.  
  • Comply with nbCC policies and procedures. 
  • Oversee nbCC FRC staff and staff of the Coalition in the uniform collection of, review of, and entry of data associated with the work of the FRC and nbCC in the nbCC database and the ASO database for the FRC, as appropriate. 
  • Lead staff in the planning and organizing of events, groups, workshops, and ongoing programs related to the Family Resource Center and Community Connections programs. 
  • Support & attend any nbCC event, activity, or program deemed as “all hands-on deck” or as assigned. 
  • Ensure that the principles of health equity, anti-racism, and community-driven decision making are integrated into every aspect of the program development, implementation, and evaluation. 
  • Co-convene and facilitate the Northern Berkshire Youth & Family Collaborative with the nbCC Prevention Coordinator, and the Youth Development Coordinator group to address the current and emerging needs of youth and families within northern Berkshire. 
  • Develop and maintain community networking with other community agencies, organizations, and institutions with the northern Berkshire region; i.e., serves as a nbCC representative while attending community advisory committee meetings as requested, task force meetings, working group meetings, neighborhood meetings, and other meetings as appropriate. 
  • Outreach, engagement, and connections for the community with nbCC and its programs. 
  • Family Resource Center: 
    • Responsible for ensuring the coordination with the FRC’s Network Service providers, including MOUs when needed, as well as managing external community relations and monitoring community needs. 
    • Will oversee the implementation of the subcontracted work of the Family Partner and Clinician, subcontracted positions, in partnership with The Brien Center. 
    • Work with Youth Development Coordinator to inform work of the Youth Support Worker.
    • Responsible for managing the nbCC FRC’s contractual relationships, as well as the relationship with the ASO.
    • Attend all scheduled Performance Management meetings, Program Development meetings, Program Director meetings, and Community Connections statewide meetings as scheduled. 
    • Work with youth and family members as needed. 
  • Community Connections (Neighborhood Development):
    • Assist members of neighborhoods, towns, or parent groups to come together to plan and implement programs and activities that will help to strengthen and build their neighborhood/community.
    • Encourage neighborhood residents and parents to participate in wider community life. 
    • Enable neighborhood residents and parents to utilize skills, obtain resources, and take action to improve their neighborhoods, while helping them to overcome barriers with the needed resources, linkages, and supports. 
    • Manage program budgets related to the Community Connections contract with assistance from the Business Manager and Executive Director to ensure that spending and billing is done appropriately within the fiscal year.
    • Convene and support the development of community and family focused events within the northern Berkshire region. 
    • Oversee the implementation of community and neighborhood programming at the UNO Community Center. 
    • Supervise the Program Associate regarding the facilitation of the volunteer UNO Steering Committee who steward the UNO Community Center. 


  • Bachelor’s Degree in a human service related field with a minimum of 3 years of experience with the identified population. 
  • Bilingual, a plus
  • Knowledge of local community resources and community-based providers, state human service systems, and familiarity with local school districts and key players.
  • Experience working within a human service agency, as well as working with families and individuals with complex risk factors and needs and experience with home visiting.  
  • Knowledge and familiarity with the MA Department of Children and Families system, both state and local level, a must.
  • Basic knowledge of Asset Based Community Development preferred.
  • Comfort with public speaking, convening, and facilitation skills.
  • Experience and comfort working with all types of people in a variety of groups.
  • Cultural competency.
  • Commitment to working in the community to help address key issues.
  • Demonstrated maturity and self-awareness as it relates to working 1:1 with individuals in the community. 
  • Understanding and compassion for the needs, limitations, barriers, and capacities of the identified population. 
  • Excellent time management, attention to details, organizational skills, and ability to problem solve.
  • Strong written and verbal communications skills. 
  • Adept at the process of making referrals to other agencies as appropriate. 
  • Creativity and initiative in developing activities and programs. 
  • Ability to understand concepts of confidentiality and privacy. 
  • Technical capacity and comfort with computer.
  • Ability and desire to work in a team environment. 

  • Valid driver’s license and insured automobile. Ability and willingness to drive in inclement weather and in rural locations in the northern Berkshire region, as well as attend trainings and mandatory meetings as required by funders. 
  • This is an active role, including but not limited to the following activities: lifting and carrying objects and materials; rearranging furniture as needed for events and programming on site and in the community at a variety of locations.
  • Flexibility in scheduling with availability for some evenings and weekends, as needed.