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Downtown Pittsfield, Inc.
33 Dunham Mall
Suite 101

Website: downtownpittsfield.com/

Company Description:
The mission of Downtown Pittsfield, Inc. (DPI) is to foster the ongoing growth and vitality of downtown Pittsfield, Massachusetts through vision, leadership and advocacy and to position downtown as the creative and business hub of the Berkshires for the benefit of all.
Since 1983, DPI has been the recognized leader, facilitator and principal advocate for downtown. DPI has developed strategies and programs, mobilizing resources resulting in a creative, lively, sustainable environment.
DPI is a membership organization consisting of property owners, businesses, residents, cultural and entertainment venues, restaurants and non-profit organizations joining forces to increase economic activity by promoting downtown as a great place to live, work, and play. DPI works in partnership with the various city departments—which has led to major streetscape projects, parking improvements, and marketing initiatives.

Job Title:
Downtown Pittsfield Ambassador
Salary Range:Location:
$15.00 Per Hour Pittsfield
Job Type:Category:
SeasonalCustomer Service
Education Level:Work Experience:
High School or Equivalent
The Downtown Pittsfield Ambassador Program is a partnership between Downtown Pittsfield, Inc. (DPI) and the City of Pittsfield Police Department. This year, the program will focus on downtown’s response to COVID-19 by providing masks to people that do not have them and helping guide foot traffic to places to eat and shop.

The job is twofold:

Concierge: The ambassadors are walking concierges; a welcoming, information sharing resource. They help people find parking, offer directions and wayfinding, and provide information on dining, shopping, and cultural activities.

Safety: Ambassadors are trained by the Pittsfield Police Department in CPR, public safety protocol, and are certified in First Aid. Ambassadors observe street activity, and when needed, call for assistance via police radios, which they are equipped with.

Downtown Ambassadors walk in pairs along North and South Streets between West Housatonic Street and Berkshire Medical Center, as well as First and McKay Streets. The Ambassadors wear a distinctive uniform identifying them as official representatives of Pittsfield and greet everyone with a smile. The goal of the program is to create a welcoming downtown environment for everyone downtown by delivering on DPI’s mission to maintain a clean, safe, and friendly district.

TO APPLY: Send resume and cover letter by email to cmirer@downtownpittsfield.com, attention Cheryl Mirer, Executive Director, Downtown Pittsfield, Inc., by May 28. Applications will be reviewed on a rolling basis. Positions open until filled. Program begins July 1.
Duties and Responsibilities:
• Always wear a mask and remain at least six feet from others
• Serve the Downtown Pittsfield community by creating a positive experience for all
• Actively acknowledge pedestrians with a friendly greeting and identify visitors to provide directions, information, city information, or recommendations
• Interact effectively, tactfully, and compassionately with the public and use skill to interact with diverse groups of people
• Answer questions regarding directions, events, building locations, and parking
• Work effectively with the other Downtown Ambassadors, police department, DPI and members of the public, and respond to inquiries and complaints in a positive and professional manner
• Cover assigned areas to address quality of life issues, and provide a high level of customer service
• Keep sidewalks clear of debris
• Must be punctual and reliable
• Able to prioritize and respond to situations and emergencies in a positive and professional manner
• Utilize and refer various Downtown Pittsfield resources
• Represent Downtown Pittsfield, Inc. at special events
• Interact with downtown businesses
• Provide reports of broken infrastructure and graffiti on private property, and provide a log and report of accomplishments and tasks completed
• Maintain a positive, professional environment in full compliance with applicable laws, regulations, policies, procedures, and overall standards of expected professionalism

Required Qualifications:
• Positive demeanor and strong communication skills
• Ability to work and interact with the public in a friendly and professional manner
• Ability to handle stressful situations, demonstrating diplomacy and tact under pressure
• Able to stand, walk, or otherwise travel for up to eight hours a shift in various weather conditions
• Self-motivated, with the ability to work under minimal supervision, as well as work as part of a team
• Must be able to lift up to 40 pounds on occasion
• Experience using a smartphone
• Capability of helping people operate multi-space parking meters
• Demonstrated customer service or hospitality experience
• Must be available to work weekends
• Able to work through September 7, 2021
• Must be 18 years of age or older

Preferred Qualifications:
• Knowledge of Downtown Pittsfield and its business and cultural community
• Knowledge of available social services and other resources available to residents and visitors

*Please note: candidates must pass a background check

Non-benefited position.

TO APPLY: Send resume and cover letter by email to cmirer@downtownpittsfield.com, attention Cheryl Mirer, Executive Director, Downtown Pittsfield, Inc., by May 28. Applications will be reviewed on a rolling basis. Positions open until filled. Program begins July 1.

Boxcar Media, LLC  • North Adams, MA 01247 •  Tel: 413-663-3384 • Fax: 413-664-4251 • Email: info@berkshirejobs.com