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Culligan Water Company
392 Pittsfield Road
LENOX, MA 01240

Phone:(413)499-1144
Fax:413-443-9447
Website:culligannewengland.com

Company Description:
Culligan works to provide better water for our customers in their homes, offices, restaurants, and industrial facilities around the world. Our complete line of water softeners, water filtration systems, commercial and industrial water treatment solutions, drinking water systems, whole-house filtration systems and bottled water delivery set the standard in the water treatment industry. Culligan was established in 1936 as provider of water softening solutions for residences, and has since grown to becoming a worldwide leader in water treatment needs, from the simplest filtration system to complex industrial water solutions. You can count on your local Culligan Man.
LINK TO APPLICATION: https://login.estratex.com/Applicant/Login.aspx?am9iaWQ9NzI0MjUmYz1XYXRlckNvJl9fX2g9LTMwNjM3ODU4OA==

Job Title:
Customer Service Representative
Salary Range:Location:
To Commensurate With Experience Lenox
Job Type:Category:
Full TimeCustomer Service
Education Level:Work Experience:
High School or Equivalent
2+
Preferred
Description:
Customer Service Representative

Job Responsibilities:
• Extensive problem-solving, order processing, and performing standard maintenance of current customer accounts.
• Following company protocols, policies, and goals while acting on opportunities to optimize the efficiency of the department.
• Providing proactive sales support to assign customer accounts by developing close relationships with the customer base and inside sales teams.
• Answer customer inquiries on the telephone.
• Schedule service and delivery orders. Coordinate schedules with the service/operations manager.
• Bill service, delivery, and new installation orders.
• Apply customer payments.
• Complete internal reporting as required.
• Make outbound calls to current customers with the intent of scheduling additional services or offering maintenance plans.
• Make outbound collection calls.
• Take care of over-the-counter customer orders.
• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
• Refer unresolved customer grievances to designated departments for further investigation.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
• Solicit sales of new or additional services or products.
• All other duties as assigned by the Office Manager
Requirements:
Minimum Qualifications:
• 2+ years of customer service experience
• High school diploma or GED
• Medium Microsoft Word and Excel knowledge

Click Here For Company Website Application


Boxcar Media, LLC  • North Adams, MA 01247 •  Tel: 413.663.3384 • Fax: 413.664.4251 • Email: info@berkshirejobs.com