Customer Service Representative

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The Guardian Life Insurance Co. of America
700 South Street
PITTSFIELD, MA 01201

Website: guardianlife.com

Company Description:
Guardian is a Fortune 250 global financial services company, as well as one of the largest mutual insurance companies in America. Guardian offers a range of insurance products from life insurance and disability income insurance to annuities and dental plans.

Customer Service Representative
Pittsfield
Full Time
Customer Service
Bachelor's degree or equivalent
Previous experience in the retail/service industries, which may include hospitality, banking or othe
  • Position will be located in either Bethlehem, PA or Pittsfield, MA - Hybrid role in office minimum two to three days per week.
    Employee Experience
    While they say the customer should always be the main focus of a service-oriented business, at Guardian, we feel our employees should also receive the same amount of attention and care. In addition to the typical benefits package you would receive from another employer, we have gone above and beyond to show our employees theyare not just another number.
    Our benefit package consists of:
    Competitive salary offers based on previous experience
    Medical, Dental and Vision plans
    401k Savings Plan
    Tuition Reimbursement
    Paid Time Off (PTO)
    Paid holidays and no weekends
    Paid Parental Leave
    Wellness discounts, including reduced gym memberships
    Previous experience in the retail/service industries, which may include hospitality, banking or other customer facing positions various opportunities to participate in philanthropic activities, during business hours
    Flexible work arrangements and focus on work-life balance
    At Guardian, you will also find development opportunities that will allow you to grow in your role and align with your future career intentions. This may occur via continued industry education, shadowing and project work opportunities or even by becoming a subject matter expert. We want to assure you hard work is acknowledged and appreciated.
    We are looking for outgoing candidates that enjoy speaking with customers within an inbound contact center environment. Our award-winning contact center is known for delivering outstanding customer service experiences and we want to work with others that have a drive to be the best at what they do.
  • What You’ll Need
    Previous experience in the retail/service industries, which may include hospitality, banking or other customer facing positions
    A college or university degree, or equivalent work experience
    Superior oral and written communication skills
    Strong organizational skills and an ability to multitask
    Solid understanding of computer systems and keyboarding skills
    Ability to work autonomously and also within a team
    Positive attitude and dedication to providing superior customer service
    Location
    Multiple positions to be filled - to be located either in Bethlehem, PA or Pittsfield, MA
    About Us
    Guardian is a Fortune 250 global financial services company, as well as one of the largest mutual insurance companies in America. Guardian offers a range of insurance products from life insurance and disability income insurance to annuities and dental plans.
    We are proud to be able to deliver on commitments and to be able to service our clients when they need us the most. Our superior customer service was recognized across the industry with the 2015, 2016, 2017 and 2018 DALBAR Service Award. We are committed to creating better futures for our clients, employees, and communities. We do this by keeping our values in sight:
    We do the right thing People count We hold ourselves to very high standards
    At Guardian, everyone is a leader.
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