Phone Operator

The Front Office at Jiminy Peak is located in the Country Inn and is “Customer Service Central” for the entire resort. Employees should be willing to provide unforgettable service to each guest they see. In part, this means Front Office employees should have knowledge of Jiminy and the different services and amenities we offer. The Operator is responsible for processing incoming and outgoing communications courteously while maintaining a positive and professional image.

Essential Duties and Responsibilities:

• Answers and processes all incoming calls.
• Checks bulletin board and log books for all pertinent information.
• Forward messages and faxes as needed to guests and various departments.
• Dispatches bell person, housekeepers, shuttle and maintenance service employees in response to guest requests and follows up.
• Uses SMS to properly communicate maintenance requests using the Work Order system.
• Provides information regarding the hotel services.
• Provides driving directions and other concierge information to guests.
• Remains current on groups and property events.
• Performs related services as requested by management.
• Responds to Live Chat inquiries

Must have a positive and professional attitude. Must be able to communicate professionally over the phone, in person, and on radio.
Prior experience with multi-phone line system is a plus but not required. Must be available on weekends and holiday periods.