Job: Dental Front Desk Lead - Adams/North Adams

Community Health Programs
444 Stockbridge Road
Great Barrington, MA 01230

Phone:413-528-9311
Website:chpberkshires.org/

Company Description:
Community Health Programs is a network of health centers and caring professionals that provide outstanding primary and preventive care for patients of all ages. What’s truly unique to CHP is our broad spectrum of support services that extend beyond medical and dental issues to strengthen families and improve children’s well-being. The region is a federally designated rural community and a Medically Underserved Population Area. Community Health Programs embraces its role as a nonprofit health care provider and community partner. We are a leader in the communities we serve by providing high quality healthcare, dental services, wellness education and family support services. CHP outreach provides free health screenings, insurance enrollment assistance as well as information so people can learn how to take better care of themselves and their families.

Additional Business Name: Community Health Programs

Job Title:
Dental Front Desk Lead - Adams/North Adams
Salary Range:Location:
$24.00 - $28.00 Per Hour North Adams
Job Type:Category:
Full TimeDental
Education Level:Work Experience:
High School or Equivalent
 Up to One Year
Preferred
Description:

The Dental Front Desk Lead (FDL) is responsible for front-end operations of their home location and is tasked with maintaining a high performing front-end team. This includes offering their support, guidance & participation in the following activities: reception staff scheduling, greeting and welcoming patients to CHP and validating all pre-exam requirements. Verifies insurance coverage, collects co-payment, and notifies providers that patients have arrived for their appointments. Responsible for supporting the smooth flow of patients as scheduled. Will actively address performance issues of reception staff and escalate other matters as needed to the Director of Dental Operations. Collaborates with the Director of Dental Operations and other office Leads to promote an optimal patient care experience, maintenance of accurate and timely records, timely billing and revenue cycle management. This person will support CHP’s mission, vision, and values and will adhere to compliance protocols as well as CHP’s policies and procedures.

 

Requirements:

Competencies: To perform the job successfully, an individual should demonstrate the following competencies:

  • Adaptability: Flexible style, receptive to change. Possesses the ability to change to fit circumstances and adjust with ease.
  • Excellent Patient Service Skills:
    • Professional - Keeps own emotions intact
    • Manages difficult or emotional patient situations with respect and kindness
  • Responds promptly to patient needs for service or assistance, soliciting patient feedback to improve service.
  • Demonstrated ability to effectively complete assigned tasks correctly and on time.
  • Supports the mission, values, and vision of CHP.
  • Safety and Security - Observes safety and security procedures.
  • Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent.

 

Essential Skills and Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • High school diploma or general education degree (GED
  • Excellent computer skills including knowledge of Microsoft Office.
  • Prior EDR experience a plus patient-scheduling experience is required.