The Dental Practice Manager (DPM) provides operational leadership and day-to-day oversight of the assigned dental offices and supervises non-clinician dental staff. The DPM collaborates with the Director of Dental Operations and assists in fulfilling CHP’s mission, vision, and values. The DPM ensures the appropriate administrative as well as clinical support staff resources are present daily to achieve operational goals and objectives, including desired levels of clinical productivity and customer service. The DPM tracks adherence to compliance protocols as well as CHP’s policies and procedures and ensures that staff are fully trained to accomplish their jobs and care for CHP patients. This person will support CHP’s mission, vision, and values and will adhere to compliance protocols as well as CHP’s policies and procedures.

Essential Skills and Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Skill in providing excellent customer service and support; organizing and prioritizing workload and meeting deadlines; and excellent written and verbal communication.
• Ability to interact effectively and professionally with people from diverse cultural, socio-economic, education, racial, ethnic, and professional backgrounds.
• Ability to work effectively with managers, co-workers, and members of the public and professional groups.
• Ability to communicate effectively, clearly, concisely with others (internal and external customers, both verbally and in writing), consistently demonstrate positive/proactive customer service attitude.
• Consistently maintains ethical behaviors exemplary of quality public service and fair standards, inclusively, among all employees and members of the public.
• Ability to work as an effective team member; function independently, exercise sound judgment and initiative; be flexible to shift priorities; maintain confidentiality; establish and maintain effective interpersonal work relationships, effectively assist managers and providers; work toward accomplishing agreed-upon goals and objectives.
• Ability to follow CHP dental practice guidelines – including adhering to the CHP policies, Mission, Values, and Compliance.
• Strong management skills, from identifying staffing needs, to interviewing/ hiring/onboarding, to performance management, and, when necessary, termination.
• Ability to provide constructive feedback including evaluation of providers’ productivity and practice attributes.
• Must be computer literate with ability to enter information in the CHP EHR system and compile reports or data as required.

Education and/or Experience:

• Knowledge of dental care.
• Five or more (5+) years of Dental and/or medical office experience.
• Bachelor’s degree from an accredited university.
• Relevant experience at CHP or a similar healthcare organization may be substituted for educational requirements.
• Results-proven track record of meeting individual and organizational goals.