Job Title: Boutique Sales Consultant / Customer Service Rep for Bella Baby Photography Sessions.

Company: Bella Baby Photography NY, NJ, CT
Location: Williamstown MA / Hybrid
Employment Type: Full-Time / Monday-Friday

Job Description:
We are seeking a dynamic and enthusiastic Customer Service and Sales Representative to manage and cultivate new leads for our photography sessions while providing great customer service. The ideal candidate will have a strong background in sales and customer service, excellent communication skills, and a passion for helping clients achieve their photography goals. This hybrid position is crucial in driving our business growth and ensuring a seamless client experience from initial contact to final delivery.

Responsibilities:

• Proactively identify and reach out to potential clients through various channels (phone calls, emails, social media, etc.)
• Conduct initial consultations to understand clients’ photography needs and preferences
• Present and promote our photography packages, highlighting the benefits and unique selling points
• Follow up with leads to nurture relationships and close sales
• Provide exceptional customer service by responding to inquiries, resolving issues, and ensuring client satisfaction
• Assist clients with booking appointments, selecting packages, and preparing for their photography sessions
• Collaborate with the photography team to ensure a seamless and enjoyable client experience
• Achieve and exceed monthly sales targets and performance metrics
• Maintain accurate records of all sales activities and client interactions in our CRM system
• Continuously seek opportunities to improve the customer service experience and sales processes

Requirements:

• Proven experience in sales and customer service, preferably in a related field (photography, event planning, etc.)
• Excellent verbal and written communication skills
• Strong interpersonal skills with the ability to build rapport quickly
• Self-motivated with a results-driven approach
• Ability to handle objections and close sales effectively
• Proficiency in using CRM software and other sales tools
• Strong organizational skills and attention to detail
• Ability to work independently and as part of a team
• Passion for photography and understanding of the industry is a plus
• Bilingual (Spanish) or other language is also plus