32 hours with WIC and if necessary 8 with MHU

Summary: The WIC Community Coordinator is responsible to the Director of WIC and acts as the administrative officer of WIC. The Coordinator develops and maintains community liaison with health and human services providers and advocacy organizations in community served by the local WIC program. This person builds an active, coordinated referral network and collaborative working relationships between community agencies and groups and WIC. This person will support CHP’s mission, vision, and values and will adhere to compliance protocols as well as CHP’s policies and procedures.

WIC Community Coordinator Essential Duties and Responsibilities:

• Develops a comprehensive listing, initiates contact and maintains working relationships with health and human service providers, advocacy organizations and other groups who use or might use WIC information in order to facilitate and carry out referrals between eligible populations and WIC.
• Develops and maintains the Massachusetts WIC Community Network Database with community contacts made and outreach activities conducted within the service area.
• Facilitates or conducts periodic in-services for staff and/or clients at the local health and human service providers and other community agencies that work with the WIC population; i.e., Head Start, nursery or day care, grade schools, churches, EFNEP, neighborhood associations, Housing Authority, etc., as well as local pediatricians, obstetricians and other health care providers.
• In coordination with Management Staff, develops, implements, and submits the annual outreach plan and progress report, as requested.
• Attends Community Coordinators’ Quarterly Meetings, new Community Coordinator Training and In-services.
• Provides WIC program, education and outreach materials to local agencies and advocacy groups.
• In coordination with Program Director, represents WIC on committees or state public health initiatives, as well as other community activities.
• Represents WIC at community health fairs, workshops, and other public forums.

Competencies: To perform the job successfully, an individual should demonstrate the following competencies:

• Subject Matter Expert:
  • Is a subject matter expert and keeps knowledge current by attending required trainings and meetings.
  • Knowledge of and respect for HIPAA regulations.
  • Develops innovative approaches and ideas.
• Business Acumen:
  • • Understands business implications of decisions; Aligns work with strategic goals.
    • Sets and achieves challenging goals.
• Teamwork:
  • • Balances team and individual responsibilities.
    • Exhibits objectivity and openness to others' views.
    • Gives and welcomes feedback.
    • Contributes to building a positive team spirit.

• Excellent customer service and interpersonal skills:
  • • Highest degree of professionalism and ethics:
      • Handles issues with tact and diplomacy.
      • Reacts well under pressure; Accepts responsibility for own actions.
      • Upholds organizational values
    • Responds to requests for service and assistance; Meets commitments.
    • Takes initiative, follows through, and manages different tasks with quick turn-around time.
    • Works well under pressure, and with minimal supervision.
• Organizational skills:
  • • Follows CHP policies and procedures.
    • Completes administrative tasks correctly and on time.
    • Excellent time-management skills.
• Verbal and Written Communication Skills:
  • • Prepares and presents statistical and other reports oral or written as required.

Essential Skills and Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s Degree in related field preferred.
• Two years’ experience in community work or health and human service desirable.
• Knowledge or community and neighborhoods served by local WIC program and fluency in English.
• Well-organized, systematic approach to work.
• Good communication skills oral and written.
• Sensitivity to the needs of the participant population.
• Bilingual is preferred.