Job: Commercial Loan Servicing & Quality Control Specialist

Berkshire Bank
99 North St

Company Description:
TO APPLY FOR THIS POSITION YOU MUST GO TO WWW.BERKSHIREBANK.COM/CAREERS. If you would like to be a part of an organization which strives to provide an environment within which employees want to work and customers want to bank, contact us and join a team that shares your vision.

Job Title:
Commercial Loan Servicing & Quality Control Specialist
Salary Range:Location:
Job Type:Category:
Full TimeBanking
Education Level:Work Experience:
Some High School Coursework
Division:               Risk Management                                                        
Department:         Commercial Loan Servicing & Quality Control                  
Reports to:           Commercial Loan Servicing & Quality Control Manager
Status:                 Non-Exempt 
Grade:                  6
Location:              Pittsfield or Worcester, MA 

Performs a wide variety of tasks related to loan servicing and quality control as related to commercial loans according to established policies, procedures and regulatory guidelines thus assuring overall quality and integrity of the Bank’s commercial loan portfolios.

Key Accountabilities:
Reviews daily reports to ensure accurate customer billing, rate review, payment changes, transfers and performs maintenance necessary for corrections. Assists in the ongoing processing of exception handling by pulling and working entries from tracking reports

Performs the quality control function for new loans and the maintenance on loan modifications. Monitors the integrity of data entered into core systems.

Ensures accurate processing of payments, loan advances and transaction reversals necessary to maintain accuracy in the loan core system. 

Processes all non-accrual and charge-off entries for the Commercial Loan Department as well as all OREO transfers. 

Reconciles general ledger balances to ensure system accuracy. 

Provides payoff quotes, transacts the payoff in core and processes the paid loan paperwork including the preparation of collateral releases.

Monitors the Sharepoint Queues for requests and processes accordingly.

Maintains job function procedures. 

May assist or act as the main liaison for the ongoing perfection of collateral through UCC continuations and verification of liquid collateral values (i.e. Stocks).

Assists or acts as the main liaison for the monitoring and payment of loan accounts taxes escrowed.
Assists or acts as the main liaison for the monitoring of hazard and flood insurance, including force placement. 

Assists or acts as the main liaison for updating the rate indexes daily.

Acts as the back-up to the Commercial Loan Servicing & Quality Control Specialist II for:
SWAP processes.
Requests from the Legal Department regarding confidential information related to subpoenas
Requests from the Workout Department related SBA repurchases.

Demonstrates excellent customer service skills at all times to promote a positive image for the bank. Handles customer issues while executing excellent customer service principles.  Identifies appropriate area to refer more complex issues and/or problems.

Troubleshoots routine commercial system problems; provides problem resolution and serves as an information resource regarding system input.

Ensures compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by one’s duties.

Performs additional duties, departmental cross-training and participates in special projects as required.
High school diploma
Some college or additional education preferred

3 years’ related work experience
Commercial loan systems experience preferred

Skills & Knowledge:
Problem resolution capability
Strong analytical skills
Ability to read and interpret loan documents
Excellent verbal/written communication skills
Proficient in Microsoft Office (Excel, Word) and other report writing software
Excellent organizational skills with the ability to multi task
Detail oriented; high degree of accuracy
Basic accounting knowledge