Job: Customer Service Representative

Bella Baby Photography
283 Cole Ave
WILLIAMSTOWN, MA 01267

Website:bellababyphotography.com

Company Description:
We are a newborn photography company with branches in NY, NJ & CT. Our offices are here in the Berkshires where we manage all the photographers, answer calls from our clients and take care of any orders that come in.

Job Title:
Customer Service Representative
Salary Range:Location:
To Commensurate With Experience Williamstown
Job Type:Category:
Full TimeCustomer Service
Education Level:Work Experience:
High School or Equivalent
Skills/Certifications/Licenses:
- Preference:
Description:
Bella Baby Photography in Williamstown has an opening for a full-time Customer Service Representative.

Responsibilities include:

- Successfully manage incoming calls and emails
- Identify and assess customers’ needs to achieve satisfaction
- Provide accurate, valid and complete information to customers
- Handle complaints, provide appropriate solutions and alternatives; follow up to ensure resolution
- Keep accurate records of customer interactions
- Follow communication procedures, guidelines and policies
- Process incoming USB, and Slideshow orders
- Other projects as assigned
Requirements:
- Proven customer service skills, telephone etiquette and diplomacy
- Excels in organization, problem solving and attention to details
- Willingness to work as a team player
- Patient, sincere, confident and flexible
- Experienced with computers (we are Mac-based)
- Knowledge of Photography a plus
- Spanish fluency a plus