Company Description: United is a locally-owned staffing services firm, offering placement opportunities to candidates and staffing support to clients. We specialize in administrative/professional, light industrial, medical and hospitality staffing.
We have been doing business in Hampden, Hampshire and Franklin Counties, as well as Northern CT, for 30 years and are now open in the Berkshires!
Call Center Clerk
$14.75 Per Hour
High School or Equivalent
Call Center Clerk:
Schedule: Opening shift is 7am to 3:45pm* Closing shift 10:15am to 7pm*
*Saturdays 8:00am to 2:30pm*
*Employees are expected to work every Saturday once training is complete.
*Initial training is 2-4 weeks in the Pittsfield office*
Shifts rotate on a bi-weekly basis. Schedule is published one month in advance
Employees must be able to commit to the FULL schedule above!
-Provides superior customer service and demonstrates desire to help respond to calls from both internal and external customers.
-Serves as the customer service telephone liaison for the bank
-Responds to inquiries, performs research to resolve issues, educates customer and promotes products and services.
-Identifies and offers new opportunities and solutions to meet customer's needs.
-Ensures excellent customer service by responding to general account inquiries, deposit and loan rate requests, information about products and services, Online Banking and ATM/Debit Card issues.
-Performs PIN resets, Online Banking and e-Statement set up and check order requests.
-Responds to Web Support, Travel Note and Online Banking inquiries.
-Compiles information from customer and files EFT complaints for reports of unauthorized electronic activity on accounts.
-Follows through with all customer issues and provides ongoing assistance as needed.
-Supports and participates in bank initiatives and sales campaigns.
-Identifies and escalates difficult customer situations to the appropriate party.
-Prepares customer correspondence as needed.
-Processes all applicable customer account documentation to ensure compliance with bank policy.
-Stays abreast of products and service offered, applicable laws and regulations, and policies and procedures.
-Continually advances level of knowledge to ensure the development of a full service Call Center, which may include account opening, loan applications, loan payments and various other customer service requests.
-Responds to questions from branch staff and customers
-Ensures compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by one's duties.