Company Description: Massachusetts College of Liberal Arts (MCLA) is a dynamic and vibrant four-year public college located in the beautiful Berkshire Hills of Western Massachusetts. Founded in 1894, MCLA is the Commonwealth's public liberal arts college of the Massachusetts State University System. MCLA is a member of the Council of Public Liberal Arts Colleges (COPLAC), a national consortium positioned at the forefront of the conversation on the value of a liberal arts education. MCLA is on Kiplinger's Personal Finance list of 100 Best Values in Public Colleges for 2015. The ranking cites colleges that combine outstanding academics with affordable cost. The College was again named to the President's Honor Roll for Service by the Corporation for National and Community Service in 2015.
Clerk IV - Counseling Services
MCLA seeks a Clerk IV (Counseling Services Office Manager) in Counseling Services (CS) to serve as the front-line person in the department, receiving all initial contact with students, faculty, staff, parents, visitors, and off-campus providers. The Counseling Services Office Manager warmly greets and initially engages students who present in a variety of emotional states and prioritizes student needs pursuant to office policy and under the guidance of the Director. The Counseling Services Office Manager answers telephone calls coming into CS and schedules appointments for students using an Electronic Medical Record system. The Counseling Services Office Manager maintains the confidentiality of all transactions with students and others. Ideally, the Counseling Services Office Manager will have experience with data base records management and with an Electronic Medical Record system. The Counseling Services Office Manager performs a variety of clerical duties and, due to the sometimes challenging and sensitive nature of the office, will require a higher-level degree of initiative, accuracy, judgment, and knowledge as necessary to support the operations of the CS office.
Applicants with an Associate's Degree preferred.
Applicants must have at least (A) three years of full-time, or equivalent part-time, experience in office work, (B) any equivalent combination of the required experience and the substitutions below.
I. A diploma as evidence of graduation from the commercial or business course of a recognized high school or vocational/technical high school may be substituted for a maximum of one year of the required experience.
II. A diploma as evidence of graduation from a course other than the commercial or business course of a recognized high school or vocational/technical high school or possession of a Massachusetts high school equivalency certificate may be substituted for a maximum of eight months of the required experience.
III. A diploma for completion of a one-year, full-time, or equivalent part-time, program in a recognized, non-degree granting business or secretarial school above the high school level may be substituted for a maximum of one year of the required experience.
IV. A diploma for completion of a two-year, full-time, or equivalent part-time, program in a recognized, non-degree granting business or secretarial school above the high school level may be substituted for a maximum of two years of the required experience.
Knowledge of the English language including spelling, word meaning, word usage and ability to read, write using proper grammar, punctuation and spelling, and comprehend the English language.
Ability to understand and apply the laws, rules, policies and procedures governing assigned unit activities.
Ability to follow written and oral instructions.
Ability to assemble items of information in accordance with established procedures.
Ability to work accurately with names, numbers, codes and/or symbols.
Ability to communicate effectively in oral expression.
Ability to establish and maintain harmonious working relationships with persons from varied ethnic, cultural and/or economic backgrounds.
Ability to deal tactfully with others.
Knowledge of the types and applications of standard office filing systems.
Ability to file material in accordance with standard filing procedures.
Ability to maintain accurate records.
Knowledge of clerical office practices and procedures including office record keeping, office correspondence control, the types and uses of office equipment and supplies and business letter preparation.
Skill in operating general office machines and equipment.
Ability to explain the laws, rules, policies and procedures governing assigned unit activities.
Ability to give written and oral instructions in a precise, understandable manner.
Ability to determine the proper format and procedure for assembling items of information.
Ability to supervise, including planning and assigning work for student employees/student interns.
Ability to communicate effectively in written expression.
Ability to exercise sound judgment.
Ability to type 40 mailable words per minute.
Ability to exercise discretion in handling confidential information.
Ability to remain a calming presence in highly sensitive situations.
Massachusetts College of Liberal Arts is committed to a policy of nondiscrimination and affirmative action in its educational programs, activities and employment practices. The college complies with all federal, state, and local laws and regulations advancing equal employment. Applicants who will enrich the diversity of the campus community are strongly encouraged to apply. Visit www.mcla.edu.
This is a full-time, benefited position in the AFSCME bargaining unit with a bi-weekly salary of $1,473.34.
Interested individuals must apply electronically by submitting a letter of interest, resume, and contact information for three professional references by clicking the APPLY NOW button below. Application deadline is July 20, 2018.