Company Description: We are an expanding Berkshire County based corporation specializing in payroll processing, payroll tax management, human resources
administration and Timekeeping for small to midsized businesses.
Full / Part Time
Responsible for all aspects of quality client service. Contacts and assists clients with payroll input; verifies totals and resolves client issues.
Maintains assigned base of payroll clients on software products in order to meet client payroll, Human Resource, and employee benefit service needs.
Contacts clients daily according to set schedules in order to obtain payroll data, including salary adjustments, special payments, tax allocations, and employee deductions or adjustments.
Inputs all payroll-related data necessary to process and meet appointed schedules.
Provides quality client service to maintain a high rate of client retention.
Maintains knowledge of the payroll processing system and changes in wage and tax laws to develop a trusted relationship with our clients.
Corresponds with federal, state, and local tax agencies on behalf of clients to resolve problems.
Maintains client files to ensure efficient operation and improved client service.
Researches and resolves client and system problems to ensure accurate payroll reports and tax returns.
Establishes and maintains a positive working relationship with clients, agencies, and coworkers to promote a positive quality service image.
May participate in conducting branch training sessions to empower and develop employees.
Bookkeeping, Payroll, accounting experience preferred. Banking background or other financial services background will be considered
Minimum of 2 years office experience with a proven facility in data entry, customer service, and problem resolution required.
Capable of performing, understanding, and explaining to clients payroll and tax computations.