Company Description: Toole Companies is comprised of four hotel properties in the Berkshires. Owned and operated by a native Berkshire county family, The Courtyard by Marriott Lenox Berkshires, Yankee Inn and Hampton Inn & Suites in Lenox, and Yankee Suites Extended Stays in Pittsfield, all focus on exemplary customer service and guest satisfaction.
Additional Business Name: Yankee Inn
Yankee Inn - Front Desk Associate
To Commensurate With Experience
High School or Equivalent
The Yankee Inn is a unique 96 room lodging complex and we are looking for a Front Desk Associate. The Front Desk Associate is responsible for almost everything: outstanding customer services, answering phones, making reservations, walk-in reservations/inquiries, sales, checking guests in and out, opening and closing indoor/outdoor pool areas, helping guests navigate the area, processing internet reservations and keeping excellent records/documentation. Additional responsibilities include weekly blog posts to our website, supporting management with various assignments and working closely with other staff while being professional and respectful. Position available immediately. Full and part-time positions available. Hours may vary from week to week. Interested applicants should email resume, apply online or apply in person at Yankee Inn, 461 Pittsfield Road, Lenox. No phone calls please.
Applicants should have the following:
-Exceptional customer service skills and a passion for caring for our guests.
-Prior experience in customer service position
-Knowledge of the hospitality industry
-Be familiar with the Berkshires
-Strong computer skills
-Must be able to multi-task
-Must be able to work under pressure at times
-Be organized, neat and clean
-Must be able to correspond professionally via email, phone and write blogs
-Must be able to complete a pre-employment physical/screening
Part-time position available (first and second shift,) weekends and holidays are required and flexibility is a must. Front Desk schedule is not set and varies from week to week based on occupancy and hotel demands. Serious applicants who can begin training immediately only.