Company Description: A Five Star Property, Wheatleigh is the perfect marriage of the grandeur of a 16th-century Florentine palazzo with the elegance and comfort of the 21st century. Set within 22 acres overlooking the Berkshire mountains and lakes, this enchanting country house hotel is 2 hours by car from New York City and Boston. Built in 1893, Wheatleigh has undergone a 4-year, multimillion dollar renovation to create this unique, luxurious small hotel. The 19 guest rooms and baths set a new standard of style and sophistication, exquisitely combining antique and custom furnishings with original museum quality contemporary art. The internationally renowned dining room offers a striking contemporary interpretation of classic French cuisine, an award-winning wine list and the highest level of service. The Library provides an intimate lounge for cocktails, lunch and dinner. Wheatleigh has a state-of-the-art fitness center, heated outdoor pool, tennis and massage facilities. Golf is five minutes away, whilst hiking, biking, riding fishing, skiing and hot air ballooning are available nearby. The hotel is within walking distance to Tanglewood, summer home of the Boston Symphony Orchestra. The area is known for its vast array of cultural attractions, art, antiques, Jewelry and specialty shops.
Front Office Staff Shift Leader
High School or Equivalent
Education or Certification - Preference:
Supervise front desk associates to ensure that all hotel policies, procedures, regulations and standards are followed. Ensuring that front desk operations runs smoothly in a professional manner at all times. Perform all front desk related responsibilities and duties when assigned or required. Assume leadership in the absence of front desk manager. Training of all front desk associates including all on-the-job, off-the-job and 15 min training. Have a thorough knowledge of Wheatleigh Hotel products and services. Checking House Count to establish selling strategy for the shift. Monitoring it regularly during shift and respond to any changes. Ensure daily all forms of communication are used to full capacity and relevant information is handed over to the next shift through out the shift and briefings. Ensure smooth check in and check out of all guests, and proper handling of all guest accounts. Ensure that all arrivals, departures, no shows, extensions, amendments and LEO related matters are performed on a timely manner in order to avoid confusion.
Ensure that all concerned departments are informed in regards of room moves, no-shows, early arrivals, special requests, repeat guests or other guest preferences.
Run the night operations for the hotel, ensure proper closing of the day and delivery of the reports.
Identify and resolve guests problems efficiently and resolve to the guest satisfaction.
Assure that all front office receptionists are continually updated with hotel rates, packages and discounts.
Supervise compliance of Front Office Team members in Cash handling procedures to maintain an accurate float or petty cash account.
This is not a medical or hospital job position. This is a Hotel.
Adequate experience in a similar supervisory position within a hotel front office department minimum 2 years within a Forbes Five-Star or comparable property. Strong communication skills-verbal, listening, writing. Proactive and reliable. Able to work both independently and within a team. Problem solving, complaint handling. Leadership. Development, coaching and training skills. Must be able to multi-task. Strong organizational and time management skills. Advanced level of English essential.
Must be available to work Holidays, nights and weekends.
Must have clean Driver's license and reliable transportation to get to and from shifts.